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Viewing entries posted in 2012

The Unseen Team

Posted by denise on 19 November 2012 | 0 Comments

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The workplace and how people do work is changing fast.   Technological advancement has meant that we are seeing a shift from people who are physically located together to more ‘remote’ ways of working.   The changing workforce with it’s differing needs and expectations is a key driver.  More employers are adopting flexible and diverse work practices as part of attraction and retention strategies.  Employers for whom this is simply ‘business as usual’ working understand the business benefits; the ability to recruit from a wider talent pool, reduced footprint in terms of physical office space.   

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Workplace bullying - Why me?

Posted by denise on 8 November 2012 | 0 Comments

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Why me?”   I’m often asked when I’m coaching someone around how to handle someone they think is bullying them.  I come across people who are often competent performers, who have been worn down, are tearful, anxious and unable to cope with seemingly simple tasks.

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Kiwis off to pastures new?

Posted by denise on 7 November 2012 | 0 Comments

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2012 is nearly at and end with 2013 just around the corner.  For many people the new year heralds the ‘what next’ question for employees.  For many this will mean changed work horizons. 

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Trader Techniques

Posted by Denise on 23 October 2012 | 0 Comments

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On a stopover from Europe to Singapore recently and indulging in retail therapy  (as you do :o)  )  I experienced a range of selling techniques from Singapore traders.   Here’s how it goes:   Hook the customer in with the promise of a good deal, find a connection point to build the relationship and throw in a hefty measure of charm offensive and sales bartering to secure the deal. 

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Creating a values based business

Posted by denise on 19 August 2012 | 0 Comments

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The term ‘we are a values based business’ gets thrown around a lot.  At a personal level values underpin how we behave and our sense of what is right and wrong, good or bad.  Organisational values shape the  culture, underpin the  brand (reputation) and set a platform for expectations around behaviour, performance and decision making – “how does this align to our values?”.

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New Immigration Services Tool

Posted by denise on 13 August 2012 | 0 Comments

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Ongoing skill shortages in certain industries mean Kiwi businesses often have to look offshore for talent to fill key roles – but the notoriously difficult immigration process has just become easier for HR with the launch of two new immigration tools.

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The Power of Praise

Posted by Denise on 17 July 2012 | 0 Comments

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Whether you’re a parent, aunt/uncle, grandparent, godparent, etc., you’ll understand the power of praise on a young one.  How it can turn around negative behaviours and instill self-confidence, esteem and a positive work ethic that provide the foundations for success in life. 

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Box of Fluffy Ducks ...

Posted by Denise on 25 June 2012 | 0 Comments

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.. the complexities of the multi cultural NZ workplace

“What we need is a great big melting pot”  at least, that’s what Blue Mink sang about  back in the 1970’s.   Well it seems as though we are on track to achieve that  here in New Zealand.  Statistics New Zealand projections indicate that by 2021, about 25% of New Zealand’s workforce will have been born overseas, representing one of the most ethnically diverse societies and, in turn workforce, in the OECD.

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Changing Course, Avoiding Collision

Posted by Denise on 13 June 2012 | 0 Comments

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Often conflict occurs because individuals are wedded to their path, their way of doing things,  their belief that they are right, that the other person is wrong and that the other person needs to change.   You can’t change people, only they can do that themselves (with the aid of a nudge, feedback, coaching, self-awareness and personal will).  You can however change how you respond to them.  That’s different.

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From Chaos to Calm : Dealing with Difficult People

Posted by Denise on 10 June 2012 | 0 Comments

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We've all encountered 'difficult people' in our lives.   We respond in a variety of ways - fight, flight, defensiveness, avoidance, try to turn the person around.    Sometimes our responses result in us  becoming  a mirror image of the 'difficult person'.  But the problems not with us, hey?.... 'they started it'.  Now we have the potential for a full blown  'conflict cycle'. 

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