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Viewing entries tagged with 'conflict management'

How to have a Courageous Conversation

Posted by denise on 10 February 2014 | 0 Comments

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Let’s face it, few people like or embrace conflict situations.   Given the choice, most people avoid facing up to conflict, whether that’s in the workplace, in our personal lives or when somebody has jumped the queue in the supermarket.  It takes courage (and skill) to get the issue out into the open and move it to a positive resolution.  

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From Chaos to Calm : Dealing with Difficult People

Posted by Denise on 10 June 2012 | 0 Comments

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We've all encountered 'difficult people' in our lives.   We respond in a variety of ways - fight, flight, defensiveness, avoidance, try to turn the person around.    Sometimes our responses result in us  becoming  a mirror image of the 'difficult person'.  But the problems not with us, hey?.... 'they started it'.  Now we have the potential for a full blown  'conflict cycle'. 

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