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Giving and Receiving Feedback (1/2 day)

It is better to give than to receive.   That seems to be the case with giving and receiving feedback.  Both are a learned skill.   Employee surveys are consistently telling us  that  people  are not getting the feedback and direction they need and that many managers lack good feedback skills.   This workshop aims to upskill people to be able to give and receive feedback in a constructive, fair and respectful way.  The outcome is strengthened professional and personal relationships, increased mutual trust, as well as a lift in  individual and organisational performance.

Giving Feedback (the good and not so good stuff)

From the seminars I run most participants say that they would want to know if their work wasn't up to scratch, if they had stuffed up,  or if they had done something to offend someone.   On the flip side, these  same people acknowledge  that they would not be comfortable raising an issue of concern with a colleague.  They are likely to to avoid the issue  and hope it will go away..  This avoidance of a courageous conversation over time leads to hfrustration, strained relationships and conflict.  The outcome?  Lowered individual and organisational performance.  Over time this impacts negatively on organisational culture. 

Receiving Feedback

Whilst  people say that they  would like to know if they had done something to offend someone, in reality how good are they at listening to, and responding to that feedback constructively?  Often times people will become defensive, switch off or walk away.    If we truly want to build strong, trusted, positive relationships we need to change the way we respond to criticism. 

In this workshop you will learn an easy 4-step model  for Giving and Receiving feedback.

Benefits of this course:

On completing this course participants will be able to:

  • Apply  simple models to enable them to Give and Receive Feedback

  • Be more confident in managing ‘courageous conversations’ in a respectful, fair way

  • Understand the importance of preparation before giving constructive (ok, negative)  feedback

  • Change the way they respond to criticism, engaging positively with the giver

  • Build more trusted, positive relationships with people around them

  • Not forgetting.... the importance of giving positive feedback
Who will benefit:

The whole organisation:

  • all employees, in particular
  • Leaders, Managers and Supervisors
  • Staff, or a team,  who are conflict with each other  (can be incorporated into Team Building)

What clients have to say about this training:

“A simple framework that I can easily apply”  Health professional, Nelson Marlborough District Health Board

"I prefer to avoid conflict and difficult conversations.  With practice I  used the framework with colleagues and my family.  It worked!  Thanks."  Government employee

“I feel more confident about having a conversation I've been putting off. "  Health professional.

"My take out learning is to remember that somebody will have prepared and plucked up the courage to have a courageous conversation with me".  Health professional.

Contact us to find out more about this course.

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