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From Chaos to Calm : Dealing with Difficult People

Posted by Denise on 10 June 2012 | 0 Comments

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We've all encountered 'difficult people' in our lives.   We respond in a variety of ways - fight, flight, defensiveness, avoidance, try to turn the person around.    Sometimes our responses result in us  becoming  a mirror image of the 'difficult person'.  But the problems not with us, hey?.... 'they started it'.  Now we have the potential for a full blown  'conflict cycle'. 

Check out the series of You Tube clips around 'How to Deal with Difficult People'.  They're really interesting watching.  It's a four-part series so settle down with a cuppa and a tasty treat, or dip into them as you want. 

From Chaos to Calm : How to Deal with Difficult People - Part 1

Part 2

Part 3

Part 4

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