Viewing entries tagged with 'performance management'
How to have a Courageous Conversation
Let’s face it, few people like or embrace conflict situations. Given the choice, most people avoid facing up to conflict, whether that’s in the workplace, in our personal lives or when somebody has jumped the queue in the supermarket. It takes courage (and skill) to get the issue out into the open and move it to a positive resolution.
How to ... give quality feedback
Feedback. The cornerstone of performance management, but usually not executed well, or at all. Employee surveys are consistently telling us that employees are not getting the feedback and direction they need and that many managers lack good feedback skills.
360° feedback : The Good, the Bad and the Ugly
Paint this picture. Annual review period is around the corner. Discussions flow at senior management level about the current process; it’s ability to draw meaningful information against which to rate an employee’s performance; how to get round the subjective assessment that can occur between line manager and employee. The light bulb goes on. Let’s introduce 360° feedback into the process. Problem solved. Or is it? Organisations that do a poor job of introducing and implementing 360° feedback run the risk of unearthing a can of worms that can leave employees feeling aggrieved, especially when it affects compensation decisions. The outcome is disengaged employees who may ultimately vote with their feet.
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Denise Hartley-Wilkins, Director of Shine People Consulting, has over 20 years business experience in Human Resources, Management Consulting and Organisation Development gained internationally across a wide range of businesses and industries...
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