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Box of Fluffy Ducks ...

Posted by Denise on 25 June 2012 | 0 Comments

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.. the complexities of the multi cultural NZ workplace

“What we need is a great big melting pot”  at least, that’s what Blue Mink sang about  back in the 1970’s.   Well it seems as though we are on track to achieve that  here in New Zealand.  Statistics New Zealand projections indicate that by 2021, about 25% of New Zealand’s workforce will have been born overseas, representing one of the most ethnically diverse societies and, in turn workforce, in the OECD.

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Changing Course, Avoiding Collision

Posted by Denise on 13 June 2012 | 0 Comments

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Often conflict occurs because individuals are wedded to their path, their way of doing things,  their belief that they are right, that the other person is wrong and that the other person needs to change.   You can’t change people, only they can do that themselves (with the aid of a nudge, feedback, coaching, self-awareness and personal will).  You can however change how you respond to them.  That’s different.

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From Chaos to Calm : Dealing with Difficult People

Posted by Denise on 10 June 2012 | 0 Comments

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We've all encountered 'difficult people' in our lives.   We respond in a variety of ways - fight, flight, defensiveness, avoidance, try to turn the person around.    Sometimes our responses result in us  becoming  a mirror image of the 'difficult person'.  But the problems not with us, hey?.... 'they started it'.  Now we have the potential for a full blown  'conflict cycle'. 

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The 5 W's of Communication

Posted by Denise on 16 May 2012 | 0 Comments

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Ensuring communications are effective - that is reach their target and hit the mark in terms of what you want people to understand and remember – is a skill.  Below are some tips for you to think about the next time you’re nominated as the spokesperson, or you need to craft up a communications plan.  I call them the 5 W’s.

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Keeping Vision Alive and Kicking

Posted by Denise on 16 May 2012 | 0 Comments

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Is no easy feat.  It normally takes centre stage in a change initiative.  The difficulty can be around ensuring it is sustainable and embedded post-change activity.  Successful organisations embed vision communication as BAU (business as usual) and not confine it to a point in time initiative. Find ways to embed it into everyday thinking.

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How to ... give quality feedback

Posted by Denise on 7 March 2012 | 0 Comments

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Feedback.  The cornerstone of performance management, but usually not executed well, or at all.  Employee surveys are consistently telling us  that  employees are not getting the feedback and direction they need and that many managers lack good feedback skills.giving feedback 

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How to .... spot bullying at work

Posted by Denise on 17 February 2012 | 0 Comments

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Identifying bullying is a difficult skill.  The problem with bullying is that it isn’t always easily spotted.  It can either be a set of visible behaviours  that the perpetrator doesn’t understand constitutes bullying or  it can be a deliberately deployed set of toxic behaviours displayed by a person who uses their personal and professional power to crush the power of others.

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Workplace Bullying - what is Is.... and Isn't

Posted by Denise on 16 February 2012 | 0 Comments

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For anyone who has been on the end of bullying it is a toxic and insidious experience.  It can take over your life and leave you unable to cope with the most simple of tasks.   However, bullying is a very real workplace experience for many employees.   Research undertaken for the Department of Labour in 2009[1] revealed that the majority of employees will, at some time during their careers, be exposed to workplace bullying directly, or indirectly as observers.

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How to Address Poor Performance

Posted by Denise on 3 January 2012 | 0 Comments

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... and avoid a bullying allegation

Poor staff performance is one of employers’ most common complaints. Managers faced with difficult conversations about work standards and potentially litigious staff  often avoid dealing with it or don’t handle it very well.  But ignoring the issue can demotivate other staff, so tackle poor performance firmly and with early intervention.

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The Best Interview Question... Ever?

Posted by denise on 3 January 2012 | 0 Comments

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If you were allowed to ask only one  (yes, only one) question during the course of an interview, what would you go for?  Try this one out for size…

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